Family Visits and Accommodation

If you or your dependant are hospitalized for at least three days, your Travel Emergency benefits will cover a visit from a family member or friend, if the attending doctor verifies in writing that the situation is serious enough to require a visit.

  • One round-trip, economy airfare, by the most direct route from your, or your dependant’s, province or territory of residence
  • Extra costs of meals and accommodation up to $250 per day to a maximum of $2,500 per incident
  • Must be pre-approved by the medical travel advisor

If you or your dependant are remaining with a travelling companion whose return home is delayed due to illness or injury, your Travel Emergency benefits will cover the following costs, if medical verification and receipts are provided.

  • Extra costs of meals and accommodation up to $250 per day to a maximum of $2,500 per incident
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Phone

Fax: 780-438-5304
Toll Free: 1-877-438-4545
Allendale Centre East
Suite 301, 6104-104 Street NW
Edmonton, AB T6H 2K7
 
Contact Centre Hours
Sept - June: 7:30 a.m. – 5 p.m.
July - Aug: 8 a.m. – 4:30 p.m.
 
Reception Hours
Open for scheduled meetings:
Video and phone: 7:30 a.m. - 3:30 p.m. 
In-person: 9:15 a.m. – 3 p.m.
(closed 12:15-12:45 p.m.)
Monday to Friday
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